Job Description

The Business Development Representative (BDR) is responsible for identifying and pursuing new business opportunities, building strong relationships with prospective and existing customers, and supporting revenue growth through market expansion. This role works closely with the Account Operations Team to ensure smooth onboarding, accurate documentation, and long-term customer success.

· Market Research & Analysis: Identify industry trends, potential customers, competitor activity, and new market opportunities to support strategic growth initiatives.

· Lead Generation & Qualification: Proactively engage prospective customers through outreach efforts, generate interest, and qualify leads for conversion.

· Relationship Building: Establish and maintain relationships with key decision-makers at prospective customers. Support the Account Operations Team with face-to-face engagement with existing customers as needed.

· Information Gathering & RFQs: Gather required information for RFQ opportunities and assist with initiating and completing new customer Master Service Agreements (MSAs).

· Sales Pipeline Management: Track and manage opportunities from lead generation through closure. Maintain accurate and timely data entry in CRM systems.

· Internal Communication & Collaboration: Communicate upcoming market trends, future revenue opportunities, and competitive intelligence to the operations and leadership teams. Facilitate the handoff of new accounts to the Account Operations Team.

· Documentation & Administrative Support: Assist the Account Operations Team with obtaining invoice signature approvals and maintaining required sales documentation.

· Performance Tracking: Track and support reporting on key performance indicators (KPIs), including revenue growth, conversion rates, customer acquisition cost, and churn.

Skills & Qualifications

· Excellent verbal and written communication skills

· Strong interpersonal and relationship-building abilities

· Effective networking and prospecting skills

· Persuasive presentation and negotiation capabilities

· Solid business acumen and understanding of market dynamics

· Analytical and problem-solving skills

· Ability to manage multiple priorities and meet deadlines

· Preferred Experience

· Prior experience in business development, sales, or account support

· Experience working with CRM platforms

· Familiarity with RFQs, MSAs, and sales documentation processes

· Experience supporting cross-functional teams (sales, operations, accounting)

Work Environment

This position may include office-based work, field visits with customers, and collaboration with internal teams. Travel may be required based on customer and market needs.

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