Confirmation Call Center Manager Job at Bath Concepts Independent Dealers, Pittsburgh, PA

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  • Bath Concepts Independent Dealers
  • Pittsburgh, PA

Job Description

Confirmation Call Center Manager – Pittsburgh, PA
Cousins Roofing, Siding & Decks – Pittsburgh, PA
Salary: $55,000 – $80,000 annually + bonus opportunities

Benefits:

  • Medical, Dental, Vision
  • 401(k)
  • Paid Vacation
  • Professional Development
  • Casual dress code
  • Free snacks
  • Company discounts
  • Free parking

Now Hiring – Experienced Call Center Manager

Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA. This is a great opportunity for a motivated leader with strong communication and management skills to join a growing company.

About the Role

As the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. This role plays a key part in supporting sales operations and maintaining high customer satisfaction.

What You’ll Do

  • Schedule and confirm customer appointments
  • Hire, train, and manage Call Center Representatives
  • Handle inbound and outbound calls
  • Provide excellent customer service and resolve issues
  • Manage sales representatives’ schedules
  • Track performance and ensure team meets weekly and monthly goals

What We’re Looking For

  • Prior call center management experience required
  • Strong communication and leadership skills
  • Customer service experience with conflict resolution ability
  • Proficiency with computers and CRM systems
  • Ability to work evenings and weekends as needed
  • Organized, detail-oriented, and results-driven

Why Join Cousins Roofing, Siding & Decks

  • Competitive salary with bonus opportunities
  • Comprehensive benefits package
  • Supportive and professional work environment
  • Opportunity for growth and development
  • Established and reputable company

If you’re an experienced leader ready to take the next step in your career, apply today.

Job Tags

Full time, Casual work, Immediate start, Weekend work, Afternoon shift

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