Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​​This job is a member of the Contact Center and Customer Service Recovery organization within the Customer Experience Division.
• ​Responsible for providing primary interface with customer facing facing Airport agents and Integrated Operations Center (IOC), as well as Service Recovery teams to resolve flight inventory and customer impacting operational issues.

What you'll do

• Aids airports in rerouting passengers impacted by over sales, flight cancellations, delays, and other off-schedule operations
• Identifies extra flying needs and recommends to IOC where revenue warrants
• Identifies day-of-departure revenue generating and cost savings opportunities, and independently acts on those opportunities
• Participates in operational conference calls to effectively support Irregular Operations
• Anticipates and responds to special operational needs and
• Identifies impact to customers and/or revenue to ensure optimal solution
• Monitors over sales and spoilage on day-of-departure to minimize cost
• Ability to travel on company business when necessary
• Ability to work nights, weekends, and/or holidays as well as extended hours outside of the scheduled shift
• The operation is 24/7/365

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​ High School diploma or GED equivalency
• 4+ years of Operational Support and Customer Service experience

Preferred Qualifications- Education & Prior Job Experience

• ​ Experience in airport operations, Reservation, Inventory Services, Service Recovery, Pricing, Revenue Management or Logistics
• Working knowledge of Sabre, AAcoRN, QuickRES,QIK and/or GDS
• Bachelor's degree

 

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Strong analytical skills
• Problem solving skills
• Highly developed interpersonal and organizational skills
• Ability to be flexible
• Ability to analyze situations and implement strategies under pressure

 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work at office, Flexible hours, Shift work, Night shift, Weekend work

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