Remote Music Streaming Platform Chat Support Specialist with Swedish and English (Remote in Bulgaria) Job at Sutherland, Remote

QUlEaWFtZUpxTUJSTXFON3JWLzVsL0dWN1E9PQ==
  • Sutherland
  • Remote

Job Description

Company Description

About Us:
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Job Description

What You’ll Do (Non-Voice Support Only):

  • Provide email and chat support (no phone calls!) to platform users
  • Answer common “how-to” and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity

Qualifications

Qualifications:

  • Excellent Swedish (C1) and English (C1)
  • Valid EU work permit
  • Prior customer service experience is a plus
  • Strong written communication and problem-solving skills
  • A team player with a positive, can-do attitude
  • Comfortable explaining complex topics in a clear, simple manner

Additional Information

What You’ll Get:

  • Fully remote training and work from anywhere in Bulgaria
  • Additional health and life insurance
  • 21 days of paid annual leave
  • Food vouchers and Multisport card (partially covered)
  • Performance bonuses
  • World-class training and career growth opportunities
  • Digital HR services and 24/7 psychological support

Why Join Us?

  • Fully digital onboarding and contract signing
  • Recognition and referral programs
  • Engaging employee events and wellness initiatives
  • Learning platforms and certification support
  • Exposure to global business and an inclusive, multicultural environment

All your information will be kept confidential according to EEO guidelines.

Jobicy JobID: 147140

Job Tags

Remote job, Full time, Contract work

Similar Jobs

Icy Strait Point LLC

Boat Captain Job at Icy Strait Point LLC

Category: Seasonal (April - October in Hoonah, AK) Reports to: Fleet Captain & Director Marine Operations Category: Seasonal Salary: $30 per hour Location: Icy Strait Point Position Summary: The captain will be operating a 30-foot RHIB. They are responsible...

Gpac

LEAD SIGN INSTALLER Job at Gpac

LEAD SIGN INSTALLER GREAT OPPORTUNITY for an experienced Lead Sign Installer with 5+ years experience .* 5+ years of experience installing exterior signs REQUIRED .* Valid Driver's License required, Crane Certification preferred, but not required.* Crane, Forklift... 

SGS Consulting

WordPress Web Developer Job at SGS Consulting

 ...Job Responsibilities: Fluency in Python, including managing data pipelines. Experience with web development with a Python backend. Nice to Have: interest / experience in AI, computer vision, and computer-use agents. Nice to Have: experience working in a research... 

MESSERLI KRAMER P.A.

SKIP TRACER (Data Entry Specialist) - PART TIME Job at MESSERLI KRAMER P.A.

 ...finding pragmatic solutions and producing remarkable results for our clients. We are currently seeking a PART TIME Skip Tracer (Data Entry Specialist) to join our team in our Plymouth office. This position will research, identify and locate asset and demographic... 

North American Truck & Trailer, Inc.

Parts Counter Job at North American Truck & Trailer, Inc.

 ...the truck industry. We are always looking for great candidates to join our team. Custom Truck Equipment is looking to fill a Parts Counter position. Key aspects of a parts counter include: # Customer Service: Parts counter personnel interact directly with customers...