We are seeking a Staff, Product Operations - Sports Specialist to own operational excellence for sports experiences across FOX One and FOX Sports products. You'll sit at the center of Product, Engineering, Programming, Editorial, and Customer Support, making sure every game, every match, every moment lands without friction.
This role is built for someone who understands that live sports don't wait. With FIFA World Cup 2026 on the horizon and a full slate of marquee FOX Sports programming year-round, you'll be the operational backbone that keeps our platforms ready and our teams aligned before, during, and after the whistle blows.
Nights, weekends, and event-driven availability come with the territory, and you’re excited to play a crucial role in those moments.
A SNAPSHOT OF YOUR RESPONSIBILITIES
Support operational readiness for live sports launches and ongoing event execution across FOX DTC / FOX ONE platforms
Partner cross-functionally with Product, Engineering, Program Management, Content Operations, Editorial, Programming, and Customer Support teams to coordinate live sports workflows and drive issue resolution
Build, document, and improve scalable product operations processes, playbooks, and tools that support live sports events and other high-priority launches
Monitor and manage the operational nuances of sports, including shifting schedules, event timing, blackout and entitlement scenarios, metadata accuracy, and regional considerations
Help define pre-event, in-event, and post-event operational procedures to ensure a high-quality viewer experience during live sports moments
Identify operational risks, gaps, and dependencies across live sports experiences, escalating issues quickly and partnering with stakeholders on mitigation plans
Analyze event performance, operational trends, support signals, and workflow pain points to recommend improvements that enhance execution and user experience
Serve as a key operational stakeholder for live sports initiatives, ensuring product changes and launches are aligned with the realities and pace of live event programming
Support coverage planning and execution needs tied to live sports calendars, including availability during nights, weekends, and other timeframes driven by event schedules
WHAT YOU WILL NEED
Owned operations in a live sports, high-traffic streaming or social space
Strong experience in product operations, program operations, digital operations, streaming operations, or a related function supporting consumer product experiences
Direct experience supporting live sports, live events, or other real-time content environments with an understanding of the pace, complexity, and operational demands involved
Demonstrated understanding of live sports nuances, including schedule changes, event windows, blackout rules, rights and entitlement considerations, and audience expectations for real-time reliability
Proven ability to work effectively across multiple cross-functional teams and influence outcomes in fast-paced, highly collaborative environments
Strong organizational skills with the ability to manage multiple workstreams, prioritize effectively, and maintain attention to detail under tight timelines
Experience creating and improving workflows, documentation, playbooks, and operational processes that scale
Strong problem-solving skills with the ability to assess operational issues quickly and drive timely resolution
Excellent written and verbal communication skills, with the ability to translate complex operational needs clearly to diverse stakeholders
Regular, on-site attendance at the workplace a minimum of 3 days per week is an essential function of the position. Selected candidate must be able to reliably meet this requirement.
Willingness and availability to work hours aligned with live sports programming, including evenings, weekends, and select holidays as needed
NICE TO HAVE, BUT NOT A DEALBREAKER
Experience working on streaming, OTT, connected TV, or direct-to-consumer video products
Familiarity with sports media workflows, live event publishing, or real-time content operations
Experience using operational dashboards, support insights, and performance data to identify trends and drive process improvements
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