Job Description

Be the point where digital service meets real connection.

At Dutch Point Credit Union , great member experiences don’t stop at the branch — they happen everywhere our members are. We’re looking for an eBranch Member Experience Consultant II to deliver confident, compassionate service through our digital channels and help members move forward with clarity and trust.

This role is ideal for someone who thrives in a fast-paced, tech-enabled environment, enjoys solving complex problems, and knows how to turn conversations into meaningful connections.

Why This Role Matters

Service Without Walls

You’ll be the voice and face of Dutch Point across phone, email, and Interactive Teller Machines (ITMs), helping members navigate their finances with ease — wherever they are.

Expert Guidance, Digitally Delivered

From account support to consumer lending, you’ll handle more complex inquiries and transactions while guiding members toward the right solutions for their goals.

Growth for Members — and for You

This is a role where curiosity, confidence, and continuous learning are encouraged. You’ll expand your digital banking expertise while helping members feel empowered and supported.

What You’ll Do

• Deliver exceptional service to members via phone, ITMs, and email — with professionalism, warmth, and accuracy.
• Resolve complex member inquiries and provide clear, thoughtful solutions.
• Support digital transactions including account inquiries, transfers, payments, and servicing requests.
• Educate members on products and services and proactively recommend solutions that align with their needs.
• Assist with opening and closing accounts, ensuring accuracy and compliance.
• Guide members through the consumer loan origination process (excluding real estate loans).
• Meet or exceed service and sales goals by identifying opportunities during digital interactions.
• Stay current on digital tools, financial products, policies, and compliance requirements.
• Collaborate with teammates to support branch goals and maintain a positive, high-performing culture.

What You Bring

• Experience in customer service, retail banking, or digital financial services , with confidence handling complex inquiries.
• Strong communication skills — especially in digital and virtual environments.
• Comfort with digital banking platforms, ITMs, and online tools .
• A member-first mindset with strong problem-solving skills.
• Ability to multitask, prioritize, and stay organized in a fast-moving environment.
• FiCEP and CCUFC certification (or willingness to obtain within 6 months).
• Willingness to work at least two Saturdays per month .

Why Dutch Point?

• A people-first culture grounded in education, service, and trust .
• Full benefits package including Health, Dental, Vision, 401(k) with match, paid holidays, vacation, and sick time .
• Free parking and a supportive, collaborative work environment.
• Ongoing training, development, and opportunities to grow your career in digital banking.

Apply today and join a team that’s redefining what exceptional digital member experiences look like — at every point of the journey.

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